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Privacy Policy

This Privacy Policy describes how we collect, use, and share your information when you use our services. It also explains your privacy rights and how the law protects you.

By using our service, you agree to the terms of this Privacy Policy.

1. Interpretation and Definitions

  • Account: A unique account created for you to access our services.

  • Company: Farmers Insurance – Elia Castillo, 4700 Tieton Drive, Ste A, Yakima, WA 98908 (“We”, “Us”, or “Our”).

  • Cookies: Small files placed on your device to track your activity.

  • Country: Washington, United States.

  • Device: Any device capable of accessing our services.

  • Personal Data: Information that can identify an individual.

  • Service: The website ecastilloinsuranceagency.com 

  • Service Providers: Third-party companies or individuals who process data on our behalf.

  • Usage Data: Data collected automatically when you use our services.

  • You: The individual or legal entity accessing or using our services.

2. Collection and Use of Personal Data

We may collect and use the following types of data:

Personal Data

  • Email address

  • First and last name

  • Phone number

Usage Data

  • IP address, browser type/version, pages visited, date/time of visit, device identifiers.

SMS Consent and Communication

  • If you opt in to receive SMS communications, we may collect your phone number for customer care and account notifications (e.g., appointment reminders, follow-up messages, billing inquiries, policy inquiries).

  • Message frequency: may vary.

  • Message and data rates may apply.

  • Opt-in methods: verbally or via online form.

  • Opt-out: reply “STOP” to any SMS message or contact us directly.

  • Help: reply “HELP” or contact us for assistance.

  • No sharing of SMS information: Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

Important Note for SMS Consent

If you consent to receive SMS from Elia Castillo Insurance Agency, you agree to receive customer care and account notifications SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit Privacy Policy to see our privacy policy and terms and conditions.

3. Tracking Technologies and Cookies

We use cookies and similar technologies (web beacons, tags, scripts) to:

  • Provide essential services.

  • Analyze usage and improve service functionality.

  • Remember your preferences (e.g., login details, language choice).

Learn more in our Cookies Policy or the cookies section of this Privacy Policy.

4. Use of Your Personal Data

We may use your data to:

  • Provide and maintain our services.

  • Manage your account and enable specific features.

  • Contact you with service-related updates or information.

  • Provide news and special offers, unless you opt out.

  • Respond to your requests and support needs.

  • Conduct business transfers (mergers, acquisitions, asset sales).

  • Analyze data to improve our services.

  • SMS-specific use: if you have consented to receive SMS, you agree to receive customer care and account notifications via SMS from us. Reply STOP to opt-out, HELP for support. Messaging frequency may vary, and message/data rates may apply.

5. Sharing Your Personal Data

We do not share your phone numbers or SMS consent data with any third parties or affiliates for marketing purposes.

We may share other personal data:

  • With Service Providers for analysis or support.

  • During business transfers.

  • With affiliates, requiring them to honor this Privacy Policy.

  • With business partners for relevant service offerings.

  • In public areas when you interact publicly.

  • With your consent.

6. Retention of Your Data

We retain your personal data as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

Usage data may be retained longer to improve security and functionality.

7. Transfer and Security of Your Data

Your data may be transferred to – and stored on – servers outside of your jurisdiction. We ensure appropriate safeguards are in place for all such transfers.

We use commercially acceptable security measures but cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from them. If you become aware that a child has provided us with data, please contact us to remove it.

9. Links to Other Websites

Our website may contain links to third-party sites. We have no control over and assume no responsibility for their privacy practices. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you via email and/or a prominent notice on our website. Please review this policy regularly for updates.

11. Contact Us

For questions about this Privacy Policy:

12. Accessibility and Placement

  • This Privacy Policy is easily accessible on our website and linked on all pages, including the main and Contact Us pages.

  • For convenience, it may also be provided as a pop-up window or in PDF form.